Pricing is different across countries based on a variety of factors. You can find the most accurate pricing and promotional offers in your country and native currency. Just so you know, if you decide to pay with a non-native currency, your order may be subject to a conversion fee by your bank or credit card provider.
After your order has been shipped, you can easily access your tracking number from multiple sources.
Firstly, you will find the tracking number provided in your shipping confirmation email sent by Tjolo. If you haven’t received the email, please check your spam or junk folder.
Alternatively, you can log into your Tjolo account to retrieve your order number and tracking information.
For international standard shipping orders, you will see the tracking information for the final mile carrier (such as T-Force) once your order has reached your country. This additional tracking will begin updating as soon as the order is handed over to your local carrier for the final delivery.
Currently, we regret to inform you that digital and physical gift cards are not available for international customers. We understand that gift cards are a convenient and popular gift option, and we are actively working on making them available in the future.
In the meantime, we encourage you to explore our fantastic selection of Tjolo best-sellers. We guarantee that they are absolutely amazing and sure to be well-received!
To browse our women’s collection, click HERE, and for our men’s collection, click HERE.
We are pleased to inform you that returns are currently available for customers in Canada; however, exchanges are not offered at this time. You can find detailed information about our Return Policy by clicking here.
We are also excited to share that return shipping is free for our Canadian customers!
Rest assured, we have everything under control! Once the return process is initiated, a complimentary return label will be generated for you. To initiate your return, please click here to get started.
Currently, we can only accept returns from our valued customers in Canada. For more information, please refer to our Return Policy by clicking here.
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We provide complimentary standard shipping for orders totaling $75 CAD or more. For orders below $75 USD, standard shipping is available for just $7 CAD.
If you prefer expedited shipping, you can select express shipping during checkout for a fee of $15 CAD.
We will make every effort to assist you! Get in touch with us immediately, and we will check if it’s possible to make any updates before your order is shipped from our warehouse.
Apologies! Currently, the mobile app is exclusively accessible to customers within the United States.
